Frequently Asked Questions

To apply for a credit card, stop in your local branch, or apply online.

Visit your app store to download the Btn Prospera app. Through the app, select Cards. This will allow you to monitor charges on any Btn Prospera card you have in one spot.

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Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all of your accounts. After selecting the correct card, you will be able to view your Btn Prospera credit card activity. 

There are several different options for making a credit card payment.

1. Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all of your accounts. After selecting the correct card, locate the Payments tab, then follow the instructions to complete a credit card payment.
2. Log onto the personal Btn Prospera mobile app and select Cards. Next, swipe to your credit card, select the Pay Balance options and follow the instructions.
3. Visit or call your local branch OR call 2423423423 to make a credit card payment over the phone.

There are several different options for setting up reoccurring credit card payments.

1. Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all your accounts. After selecting the correct card, locate the Payments tab, select Manage under the autopay section and follow the instructions. 
2. Log onto the personal Btn Prospera mobile app and select Cards. Once in My Cards, swipe to your credit card, select the Pay Balance options and follow the instructions.
3. Visit or call your local branch OR call 2423423423 to set up reoccurring credit card payments.

1.    Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all your accounts. After selecting the correct card, click on uChoose Rewards icon and click Continue. On the top of the uChoose Rewards page, select Redeem Points to use your accrued credit card points.
2.    Log onto the personal Btn Prospera mobile app and select Cards. Once in Cards, swipe to your credit card, tap on Rewards under Card Details and click Continue. On the top of the uChoose Rewards page, select Redeem Points to use your accrued credit card points.

1. If your card is stolen or lost, please call your banker or our Customer Service number at 2423423423, Monday – Friday, before 6:00 p.m. CT. You may also stop into your local branch and speak with a banker to turn off your card and get a new one.
2. If you need to report your card lost or stolen on a weekend or evening, call Card Services at 1-877-864-6525. Then contact your local branch during regular business hours to request a new card.
3. You can also turn off your card via the personal Btn Prospera app. To do this, go to Quick Links and select My Cards. Swipe to your credit card and turn your card off. Follow the steps in option 1 to permanently shutoff the card and receive a replacement. 

You can activate your debit card or establish and/or reset your debit card PIN by calling 1-800-992-3808.

New! You can also Activate card via the personal Btn Prospera app. Login to Btn Prospera , and select Cards. Swipe to your debit card and tap “Activate Card”. Enter requested Card information to complete Activation.

Visit your app store to download the Btn Prospera app. Login to the Btn Prospera app, select Cards. This will allow you to monitor charges on any Btn Prospera card you have, all in one spot.  Additionally, you can view all account transactions by selecting the account through your Btn Prospera mobile app. 

To raise the limit on your debit card, please call 2423423423 or stop in your local branch.

Please call Customer Service at 2423423423 or stop in your local branch for card assistance.

To let us know that you’ll be traveling and may have unusual activity on your card, please call Customer Service at 2423423423 or stop in to your local branch.

You can also open your debit card for travel via the Btn Prospera app. To add a travel notice via Btn Prospera , select Cards, swipe to your debit card, select Manage Travel Plans and enter your Travel dates & location(s).

1. If your card is stolen or lost, please visit your local branch or call Btn Prospera  Customer Service at 2423423423. You may also stop into your local branch and speak with a banker to have a new card printed and activated.
2. You can also turn off your card via the personal Btn Prospera app. Login to Btn Prospera , select Cards. Swipe to your debit card and turn your card off. You may stop at your local branch to pick up a new instant issue debit card during normal business hours. 

You can apply for any type of loan we offer by stopping in your local branch. Mortgage loans can be applied for online.

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Please call Customer Service at 2423423423 or stop in to your local branch to process a loan payment. You may also pay online under the "transfer" tab in online banking (excluding construction loan payments).

Please call your mortgage lender, stop in at your local branch or call Customer Service at 2423423423.

1. Once you have accessed https://standardbtnsecure.com, click the "login" box in the upper right corner of the page.
2. Click the "first time user" link underneath the "login" button. You will then be walked through the remaining enrollment steps.
3. Your PIN will be the last four digits of your Social Security Number.
4. If you have any questions or need assistance, call Customer Service at 2423423423.

Open the Btn Prospera Btn Prospera app and click on the Deposit tab. You will be prompted through the remaining steps to make a deposit. If you have any questions or need assistance, call Customer Service at 2423423423.

Any deposit made via the Bank NOW app after 5:00 p.m. CT Monday-Friday or on Saturday or Sunday, will be processed the next available business day. To review your mobile deposit history or check the status of a new mobile deposit, select “view mobile deposit history” under the Deposit tab.

Any deposit made at the ATM after 8 p.m. Monday-Friday or on Saturday or Sunday will be processed the next available business day. Any deposit made via the Btn Prospera app after 5 p.m. Monday – Friday or on Saturday or Sunday will be processed the next available business day.

Log onto your Btn Prospera mobile app or desktop online banking, click "Transfer" (top of the webpage or bottom of the mobile app), distinguish whether it’s an internal or external transfer, and follow the steps given.

Internal transfers are used to transfer money between your accounts at Btn Prospera and can be instant, future dated, or reoccurring.

External transfers via the Btn Prospera app must be transferred to an account with your name on it, at another institution. External transfers can take 3 business days to be complete.  You can also call Customer Service at 2423423423 to make an internal transfer between Btn Prospera accounts.

You can set up alerts by logging onto your online banking on a web browser, and clicking "alerts" in the upper-right corner. Push notifications can be set up via the Btn Prospera mobile app.

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Log onto your online banking, click the desired account that the deposit was made, locate the deposit and simply click on the word "deposit." This will show you the whole transaction, including check and cash amounts.

Log onto your online banking, locate "Profile" at the top of the page, scroll to "Electronic Statements," and select the account you are looking to enroll.  Follow the enrollment instructions to complete the setup.  If you are unable to edit the electronic statements, please call Customer Service at 2423423423.

To view your credit score, log onto the Btn Prospera mobile app, locate "Quick Links" at the bottom, and click on "Show My Score." It will ask you a couple of questions to confirm your identity. After setting your score up on the mobile app, you can simply click "My Credit Score" at the bottom of your accounts page to view your score anytime you log in.

After logging into your online banking on the website, make sure the filter button near the top where your accounts are listed is set to show all of your accounts.

If you are a current user and are having trouble accessing your account, call or stop in your local branch, and a personal banker will assist. You can also call Customer Service at 2423423423.

075917937

Please visit https://standardbtnsecure.com and click on Locations & ATM's.

You can open a new account by stopping in your local branch or by visiting the Btn Prospera website. Click the tab near the top that says "personal," then click on the type of account that you wish to open. Once you are on the product page, click the "open account" tab and follow the steps.

1. Stop in your local branch, or call Customer Service at 2423423423 to request your account number.
2. If you have checks, your account number is the second set of numbers on your check. It is usually a seven digit number.
3. Your account number can be found in the Btn Prospera app by clicking into the account, under the name of the account. Preceding zeros can be removed.

You can order checks online by visiting the Deluxe Checks website, stopping in at your local branch, or by calling Customer Service at 2423423423. 

Btn Prospera does allow three free cashier’s checks per month for customers. We do not provide money orders.

1. You can make a cash or check deposit to any account(s) linked to a debit card at Btn Prospera from select ATMs. Any deposit made after 8:30 p.m. CT will be processed the next business day. Please view our branch/ATM locations to locate the nearest deposit accepting ATM.
2. You can deposit a check into your account(s) via the mobile Btn Prospera app. Log onto the Btn Prospera app, and click "Deposit" at the bottom. The cut-off time for making a mobile deposit is 5 p.m. CT. Any deposit made after or on a non-business day will be processed the next available business day.

Visit our Btn Prospera locations & ATM’s page to locate the closest Btn Prospera ATM near you. You can also click the “MoneyPass ATM” option on the Btn Prospera ATM page to find a list of non-Btn Prospera ATM’s that will not charge a fee.

You can add or change beneficiaries on your accounts by stopping by your local branch to speak with a banker. To schedule an appointment, call Customer Service at 2423423423, or schedule on the website.

You can update your personal information by stopping in at your local branch, or through the profile tab in online banking.

You can obtain a copy of your statement by stopping into your local branch, or through online banking. Click on the desired account within online banking and click "documents" at the top of the page. Verify that the filter is set to "account statements." 

Online statements are only available for accounts enrolled in electronic statements.

Savings bonds can be cashed in at any Btn Prospera location by Btn Prospera customers only.

Savings bonds can only be purchased at https://www.treasurydirect.gov/

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Important Update for Routing Number Retirements for our Personal Customers 

Business customers: Learn more

Btn Prospera will be retiring the following former bank routing numbers in 2024 and 2025. If you are using a former bank’s routing number on direct deposits, automatic payments or paper checks, those items will need to be updated to Btn Prospera ’s Routing Number 075917937.

After these retirement dates, the payments, deposits or checks cannot be processed with the retired routing number:

If you have outdated checks, it’s time to order new with the Btn Prospera Routing Number, to prevent delays in your payments being processed. Your account number is not affected and will not change.

Routing numbers are also used in ACH payments and deposits. ACH stands for Automated Clearing House, which is a network that coordinates electronic payments and automated money transfers. Routing Numbers are a nine-digit code that’s based on the bank location where your account was opened. When banks merge, routing numbers are kept on the system to help the customer transition.

What do I need to do now to prepare for this change?

Revise the routing number on direct deposits, automatic payments or paper checks. Update auto payments you have set up to pay bills like utilities, subscriptions, or annual tax payments. This also affects incoming ACH or tax refunds.

Please talk to a banker to order new checks, or reorder online at www.https://standardbtnsecure.com.

Why is Btn Prospera retiring these routing numbers?

At acquisition, Btn Prospera does not retire routing numbers out of convenience for our new customers. We understand a banking change can be stressful, and we like to ensure checks, deposits, and payments continue to post seamlessly at acquisition and retire after the customer has had more time to update and transition.

Who can I contact if I have questions about these changes?

Please stop by your local branch, call your local banker or 800-369-0226, or email us at [email protected] for assistance in updating this information.